Tuesday, December 23, 2008

Question for people in Operations: Does Remote System Administration Require All of That System's Resources?

It seems like every time I work with a computer that has remote system administration that the remote admin tools sporradically consume all of the system's resources.

I've had some trouble lately with my current system. We suspect that the remote administration software is to blame. It's a hard case to crack. It's not as bad as the system at my last gig, that would freeze up for 5 minutes at a time. 

It's understandable that this software makes system administration a less labor intensive way of managing computers. However, if a side effect of the software is the users are unable to use their computers to work, doesn't that lessen the value of the computer? If the computer is less valuable, doesn't that really decrease the value that operations adds?

I'd like to know whether this is a configuration issue, or if it's a problem endemic with remote system mangement software. I think a really big problem with remote administration is the people who have the power to adjust the systems aren't the ones who depend on them to do their own work.